Privacy Policy
Legal Hub
Transparency and Trust at MaxPerfume
We value your confidence in us. In this section you’ll find all the legal details that govern your experience with MaxPerfume:
Privacy Policy
Return & Refund Policy
Terms of Service (Retail & Wholesale)
Cookie Policy
Last Updated: April/01/2025
At MaxPerfume, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our website or services.
1. Information We Collect
We collect personal data (name, email, business address, tax ID), order details, and automated data (IP address, cookies) to process orders and improve your experience.
2. Use of Your Data
Your information is used to fulfill orders, manage your wholesale account, personalize your experience, and send promotional emails (with consent).
3. Data Sharing
We only share data with payment processors (e.g., Stripe, PayPal), shipping carriers (e.g., FedEx, DHL), and legal authorities if required by law.
4. Data Protection
We use SSL encryption, secure servers, and regular security audits to protect your information.
5. Cookies
Cookies are used to remember preferences and analyze website traffic. You can disable cookies in your browser settings.
6. Data Retention
Active account data is retained until deletion is requested. Inactive accounts are deleted after 3 years.
7. Your Rights
You may access, update, or delete your data, opt out of marketing emails, or file complaints with data protection authorities.
8. Attributions:
Icons by Flaticon, Photos from Unsplash. (https://www.flaticon.com/ y https://unsplash.com/)
9. Contact Us
For privacy-related inquiries, email us at info@maxperfumestore.com or mail us at 224 W 35th St Ste 500 #2298 New York, NY 10001 USA
Last Updated: April/01/2025
🔄 Returns & Exchanges
We accept returns/exchanges within 14 days of delivery for:
✔ Unopened items in original packaging with seals intact
✔ Damaged/defective items (report within 48 hours)
🚫 Non-Returnable:
- Opened or used products (for hygiene reasons)
- Final sale items (marked "non-refundable")
📦 How to Return
- Email Us: Contact info@maxperfumestore.com with:
- Order number
- Product photos (if defective)
- Get Approved: We'll email a return label & instructions
- Ship It Back: Use the provided label within 7 days
💸 Refunds
- Processed within 5 business days after we receive your return
- Refunded to original payment method
- Original shipping costs non-refundable
⚠️ Damaged Items?
Email us within 48 hours with photos to get a free replacement/refund.
📞 Contact Us
info@maxperfume.com | +1 716-374-9949
Mon-Fri 9AM-5PM EST
.
Last Updated: April/01/2025
1. Acceptance of Terms
By using MaxPerfumestore.com (the "Site"), you agree to these legally binding Terms. If you disagree, do not use our Site.
2. Account Registration
- Retail Customers: Must be ≥18 years old with valid payment.
- Wholesale Clients: Must provide:
✔ Valid business license
✔ Tax ID/EIN
✔ Approved wholesale application
3. Orders & Payments
- Retail (USA Only):
- Prices in USD. Sales tax applied where required.
- Orders ship within 1-3 business days.
- Wholesale (Worldwide):
- Minimum Order Quantity (MOQ): $3,000+ per order.
- Pre-payment terms.
4. Shipping & Delivery
- See our separate Shipping Policy.
- Wholesale Note: Customs/duties are buyer's responsibility.
5. Returns & Refunds
- Retail: Follow our Return Policy.
- Wholesale: No returns.
6. Prohibited Conduct
You may NOT:
❌ Resell products without authorization
❌ Use bots/scrapers to extract pricing
❌ Claim counterfeit products originated from us
7. Intellectual Property
- All content (logos, product images) is owned by MaxPerfume.
- Unauthorized use triggers legal action.
8. Limitation of Liability
MaxPerfume is not liable for:
- Indirect damages (lost profits)
- Product misuse or allergic reactions
- Wholesale client resale issues
9. Governing Law
These Terms are governed by Florida law.
10. Changes to Terms
We may update these Terms. Continued use = acceptance.
11. Contact Us
Email: info@maxperfumestore.com
Mail: 224 W 35th St Ste 500 #2298 New York, NY 10001 USA
Effective: April/11/2025
1. WHOLESALE ELIGIBILITY
- Approval Required: Valid business license, resale certificate, and EIN/Tax ID.
- Restrictions: No sales to embargoed regions (OFAC compliance).
2. ORDER MINIMUMS & DISCOUNT TIERS
| Order Type | Minimum | Discount | Notes |
|---|---|---|---|
| Standard Wholesale | $3,000+ | 10-15% | Minimum order |
| Overstock Lots | $5,000+ | 15-20% | Minimum order |
| Special Promos | $5,000+ | 20-50% | Limited inventory only |
Key Rules for Discounted Lots:
- Quantities/selection predetermined (no splits).
- Full prepayment required.
- "All-or-None" fulfillment (partial shipments void discount).
3. PAYMENT & PRICING
- Payment Terms:
- Payments are accepted via Wire Transfer, ACH (preferred), Stripe, and PayPal.
- Wire Transfer Fees: Note that receiving wire transfers may incur fees charged by traditional banks. Domestic transfers typically have fees ranging from $0 to $15, while international transfers may incur fees of $15 to $50. Please verify with your bank for specific charges.
- A 3% Credit Card fee applies to payments made via credit cards, Stripe, or PayPal.
- Price Changes: A 30-day notice will be provided for price increases exceeding 5%.
4. SHIPPING & RISK
- Shipping Terms (FOB Origin): All shipments are delivered FOB Origin, meaning the buyer assumes responsibility for freight costs and risk once the goods leave the point of origin.
- Delivery Locations: Shipments may be delivered to free trade zones (FTZs) or as FOB, depending on the origin of the goods.
- Overstock Note: No cancellations once purchased.
5. RETURNS & DEFECTS
- Standard Orders: 15% restocking fee (within 14 days).
- Overstock/Specials: Final sale (exceptions only for FDA non-compliance).
6. FORCE MAJEURE
Not liable for delays due to: supply chain disruptions, pandemics, or Acts of God.
7. TERMINATION
Accounts suspended for:
- Chargeback abuse
- MAP violations (>3 strikes)
- Non-payment >7 days
By placing an order, buyer agrees to these terms.
Contact: info@maxperfumestore.com | +1 716-374-9949
Last Updated: April/01/2025
1. WHAT ARE COOKIES?
Cookies are small text files stored on your device when you visit our website (hosted on Odoo). They help us:
✔ Remember your preferences (e.g., language, cart items)
✔ Analyze website traffic
✔ Personalize ads (with your consent)
2. TYPES OF COOKIES WE USE
| Category | Purpose | Examples | Duration |
|---|---|---|---|
| Essential | Required for site functionality (e.g., checkout, login) | Odoo session ID, cart tokens | Session / 24h |
| Analytics | Track visitor behavior (anonymous) to improve user experience | Google Analytics, Odoo stats | 30-365 days |
| Marketing | Show personalized ads (only activated with consent) | Facebook Pixel, Google Ads | 30-90 days |
3. HOW WE USE COOKIES (ODOO-SPECIFIC)
- Odoo Necessary Cookies:
- session_id: Maintains your login/logout state.
- website_lang: Remembers your language preference.
- Third-Party Cookies:
- Google Analytics (_ga) tracks page views (anonymous IP).
- Facebook Pixel (if installed) for ad retargeting.
4. MANAGING COOKIE PREFERENCES
- Accept/Reject: Use our cookie banner (required for GDPR/CCPA compliance).
- Browser Settings: Block cookies via:
- Chrome: Settings > Privacy > Cookies
- Safari: Preferences > Privacy
- Opt-Out Tools:
- Google Analytics: Google Opt-Out
- Digital Advertising Alliance: YourAdChoices
5. THIRD-PARTY ACCESS
Odoo and our analytics/marketing providers (Google, Meta) may access cookies as data processors.
6. UPDATES TO THIS POLICY
We’ll notify users of material changes via website notices.
Contact Us: